Honkai: Star Rail

This collection features Honkai: Star Rail merchandise including figures, plush toys, character outfits, and desk or home accessories. Inspired by the game’s Paths and Elements, the lineup offers character goods and collectibles designed around distinct visual themes and gameplay identity.

FAQs

Learn more about official licensing, product availability, shipping timelines, and after-sales support.

Questions

✅ Official Licensing & Authenticity

🔹Bahomu is an authorized distributor for miHoYo-related IP merchandise.

🔹All products under this IP sold on our store are 100% authentic official merchandise.

📦 Pre-Order & In-Stock Products

🔹Products with 【Pre Order】 in the product title are pre-order items.

🔹Products without 【Pre Order】 are generally in-stock items.

🔹For all pre-order items, the estimated shipping time is listed on the product page.

🔹If a product page shows shipping times for specific variants only, it means: Most variants are in stock, and Only the variants marked with an estimated shipping date are temporarily pre-order items.

🔹Please note that shipping schedules are based on official announcements, so estimated dates may change.

🚚 Shipping for Mixed Orders (Pre-Order + In-Stock)

🔹If the shipping time difference is not significant, we will wait for the pre-order item and ship the order together.

🔹If the time difference is long, we may ship items separately based on availability or package size.

👉 If you prefer to receive in-stock items as soon as possible, we strongly recommend placing separate orders for pre-order and in-stock products.

❌ Order Cancellation

🔹Orders can be cancelled freely before shipment.

🔹Once an order has been shipped, we can attempt a package interception.

🔹If interception is unsuccessful, the order cannot be cancelled by default.

🔄 Returns & Exchanges

Non-defective items / non-store fault

🔹Returns or exchanges can be requested within 30 days of delivery

🔹Items must be unused and in original packaging

🔹All return shipping costs, taxes, and duties are the customer’s responsibility

Defective items or store-related issues

🔹We will offer a replacement or exchange

🔹All related costs will be covered by us

💬 Customer Support

If you can’t find the information you’re looking for, please feel free to contact our customer support team at support@bahomu.com .

We’re always happy to help with any questions regarding orders, products, or shipping.

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