Zenless Zone Zero

🔹Bahomu is an authorized distributor for miHoYo-related IP merchandise.

🔹All products under this IP sold on our store are 100% authentic official merchandise.

🔹Products with 【Pre Order】 in the product title are pre-order items.

🔹Products without 【Pre Order】 are generally in-stock items.

🔹For all pre-order items, the estimated shipping time is listed on the product page.

🔹If a product page shows shipping times for specific variants only, it means: Most variants are in stock, and Only the variants marked with an estimated shipping date are temporarily pre-order items.

🔹Please note that shipping schedules are based on official announcements, so estimated dates may change.

🔹If the shipping time difference is not significant, we will wait for the pre-order item and ship the order together.

👉 If you prefer to receive in-stock items as soon as possible, we strongly recommend placing separate orders for pre-order and in-stock products.

🔹Orders can be cancelled freely before shipment.

🔹Once an order has been shipped, we can attempt a package interception.

🔹If interception is unsuccessful, the order cannot be cancelled by default.

Non-defective items / non-store fault

🔹Returns or exchanges can be requested within 30 days of delivery

🔹Items must be unused and in original packaging

🔹All return shipping costs, taxes, and duties are the customer’s responsibility

Defective items or store-related issues

🔹We will offer a replacement or exchange

🔹All related costs will be covered by us

If you can’t find the information you’re looking for, please feel free to contact our customer support team at support@bahomu.com .

We’re always happy to help with any questions regarding orders, products, or shipping.