【 Pre order 】Genshin Impact Frost and Flame Series Acrylic Stand

We strive to provide accurate and helpful details to ensure a smooth shopping experience. Please review the following before placing your order.

Authenticity:

All products are sourced directly from official channels. We inspect outer packaging but do not open sealed products. Minor defects or damage may occur from manufacturing or shipping.

Sizing (Apparel):

Please refer to the size chart and measure before ordering. Sizes may differ by region. We recommend confirming your size to avoid fit issues.

Mixed Orders:

Orders containing both in-stock and pre-order items may be split or shipped together based on release timelines. For quicker delivery, consider ordering separately.

🚚 Shipping Policy

Processing Time: Orders are processed within 1–3 business days.During peak periods or holidays, processing times may take slightly longer.

Shipping Time: Varies by method and location. Standard and Express options available.

Free Shipping: Available on orders over $89 (may vary by region or product).

Order Tracking: A tracking number will be emailed after shipment.

Delays & Customs: External factors like customs or holidays may affect delivery.

Worldwide Shipping: We ship worldwide! For countries not listed in the policy, please contact customer service for more information.

🔄 Return & Refund Policy

30-Day Return Window: Returns accepted within 30 days of delivery.

Eligibility: Items must be unused, in original packaging.

Damaged or Wrong Items: Contact us within 7 days of receipt.

Blind Boxes: Non-refundable once unsealed.

Apparel: One-time size exchange only. Please double-check sizing before purchase.

Lost Packages: Claims accepted only before marked as "Delivered".