Questions
🔹All products sold on Bahomu are 100% authentic, official merchandise sourced through legitimate channels.
🔹Bahomu holds authorized distribution rights for all IPs under miHoYo, as well as IP merchandise from Kuro Games and Alien Stage.
🔹We also work with officially recognized manufacturers such as APEX, Myethos, and Ribose, and distribute their authorized products.
🔹For some IPs (such as Arknights and Love and Deepspace), Bahomu does not currently hold direct distribution authorization. However, the products offered are official genuine items purchased from official flagship stores or authorized retail channels.Bahomu is not affiliated with or endorsed by those IP holders, and all related trademarks remain the property of their respective owners.
🔹We do not sell counterfeit or fan-made products under any circumstances.
🔹Products with 【Pre-order】 in the product title are pre-order items.
🔹Products without 【Pre-order】 are generally in-stock items.
🔹For all pre-order items, the estimated shipping time is listed on the product page.
🔹If a product page shows shipping times for specific variants only, it means: Most variants are in stock, and Only the variants marked with an estimated shipping date are temporarily pre-order items.
🔹Please note that shipping schedules are based on official announcements, so estimated dates may change.
🔹If the shipping time difference is not significant, we will wait for the pre-order item and ship the order together.
🔹If the time difference is long, we may ship items separately based on availability or package size.👉 If you prefer to receive in-stock items as soon as possible, we strongly recommend placing separate orders for pre-order and in-stock products.
🔹Orders can be cancelled freely before shipment.
🔹Once an order has been shipped, we can attempt a package interception.
🔹If interception is unsuccessful, the order cannot be cancelled by default.
Non-defective items / non-store fault
🔹Returns or exchanges can be requested within 30 days of delivery
🔹Items must be unused and in original packaging
🔹All return shipping costs, taxes, and duties are the customer’s responsibility
Defective items or store-related issues
🔹We will offer a replacement or exchange
🔹All related costs will be covered by us
If you can’t find the information you’re looking for, please feel free to contact our customer support team at support@bahomu.com .
We’re always happy to help with any questions regarding orders, products, or shipping.
